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Technical Support

We are looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position. Technical Support specialists troubleshoot technical issues and support the roll-out of new mobile applications and mobile SDKs, among other duties.

Moreover, Technical Support specialists speak directly to customers and create written documentation, requiring excellent written and verbal communication skills.


  • Troubleshooting technical issues
  • Diagnosing faults and finding workarounds
  • Speaking to customers to quickly get to the root of their problem
  • Providing timely and accurate customer feedback
  • Talking customers through a series of actions in order to resolve a problem
  • Following up with customers to ensure the problem is resolved
  • Using the ticketing system to submit tickets to the development team
  • Supporting the roll-out of new mobile SDK
  • Providing support in the form of procedural documentation
  • Managing multiple cases simultaneously
  • Testing new features and customer scenarios


  • Degree in Computer Science or Information Technology
  • Prior experience in tech support, mobile support, or a similar role
  • Experience with SDK support
  • Attention to detail and good problem-solving skills
  • Excellent interpersonal skills
  • Good written and verbal communication skills


Apply now

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